Shipping & Returns

Shipping Information

Flat Rate Shipping:

£4.99 UK | Next Day UK £8.99 | EU 9.99 | USA Canada International from £12.99

Orders received before 12pm on a working day will dispatched the same day. Orders received after 12pm, on a weekend or public holiday will be dispatched the next working day.

All orders are sent in unmarked, discreet packaging with no markings identifying the contents.

Signatures / safe place recording are required for proof of delivery.

Approximate delivery times are as follows:

UK  Standard Delivery: 2-3 Working Days  Next Day Guaranteed Delivery: 1 Working Day

Europe Standard Delivery: 4-7 Working Days  

USA and Rest of World  Standard Delivery: 7-10 Working Days  

Customs Charges:  Whilst we do our utmost to avoid customs charges for our international customers, please note that your country is entitled to open your package to check its contents and impose duty and tax charges which you will be responsible for. 

DragPole Shoes Returns Policy

We offer a 30 day return policy on all unworn items. 

Request a return in your account within 30 days of order.

When opening your order please maintain the integrity of your Boots / Shoes by  wearing a clean sock stocking and trying on a soft flooring.

Check your items for return are unused, unworn, free from odours, soles unmarked in their original undamaged packaging.

If you have purchased wig/hairpiece items please note we are unable to accept returns on wigs or hairpieces/ extensions that have been worn or tried on. Tags must be attached and in the original packaging.

Refunds are credited to the payment method used. Exchanges are available pending stock levels.

We are unable to offer a free returns service on any goods with the exception of items that are damaged or faulty upon receipt.

Items  that fall outside of the above category of use and condition are non returnable as are sale and final sale items.

We want you to love what you ordered, but if something isn't right, please contact us or 01844 281133 (+44 1844 281133) so we can help. 

Returns Address

Please use the following returns address:

DragPole Shoes Returns | 94 High Street | Tetsworth | OX9 7AE

Please use a recorded / signed for returns service when returning your item - we cannot be responsible for lost or missing returned items.